PrintSmart Solutions Privacy Policy

This Privacy Policy describes how PrintSmart Solutions collects, uses, and discloses your personal data when you visit or use our online platform or utilize our services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Personal Data We Collect

We collect personal data that you voluntarily provide to us when you interact with our site or services, such as when you request a quote, schedule a service, make a purchase, or contact us. This data may include:

Contact information (e.g., name, company name, address)
Details about your service needs (e.g., printer models, issues, service history)
Payment information (processed securely by third-party payment processors)

We also automatically collect certain information when you visit our site, including:

Technical information (e.g., IP address, browser type, operating system)
Usage data (e.g., pages visited, time spent on pages, links clicked, referring source)

How We Use Your Personal Data

We use the personal data we collect for various business purposes, including:

To provide, operate, and maintain our services
To process your requests and orders, and manage transactions
To communicate with you, including responding to your inquiries, providing service updates, and sending technical notices, security alerts, and support messages
To improve, personalize, and expand our services
To understand and analyze how you use our site and services
To develop new products, services, features, and functionality
To detect and prevent fraud and other prohibited or illegal activities
To comply with legal obligations

Legal Basis for Processing (for GDPR)

Our legal basis for collecting and using the personal data depends on the specific context in which we collect it. We may process your personal data because:

We need to perform a contract with you (e.g., to provide services you requested)
You have given us explicit permission to do so
The processing is in our legitimate interests and not overridden by your rights (e.g., for service improvement, security)
We need to comply with the law

Sharing Your Personal Data

We may share your personal data with trusted third parties to help us operate our site, conduct our business, or service you, provided that those parties agree to keep this information confidential and comply with data protection requirements. This may include:

Service providers who assist with payment processing, delivery, IT services, and customer support.
Professional advisors (e.g., lawyers, accountants) as necessary.
Law enforcement or other government officials if required by law or necessary to protect our rights or the safety of others.

We do not sell or rent your personal data to third parties for their marketing purposes.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights (for GDPR)

If you are a resident in the European Economic Area (EEA), you have certain data protection rights. These include:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

Cookies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for other operational purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact PrintSmart Solutions at the following address:

PrintSmart Solutions
3340 Peachtree Rd NE, Suite 1800, Atlanta, GA 30326, USA